Introduction
Welcome to GuidaPrinto3D, a platform that connects customers with Markers (3D printing service providers) to facilitate 3D printing services. These General Conditions of Use (GCU) govern your use of our platform and services.
By accessing or using GuidaPrinto3D, you agree to be bound by these terms. If you disagree with any part of these terms, you may not access our service.
Definitions
Platform
GuidaPrinto3D, accessible at guidaprinto.com, including all related services and applications.
Customer
A user who submits 3D printing requests and orders through the platform.
Marker
A 3D printing service provider who accepts and fulfills printing orders from customers.
Order
A 3D printing request submitted by a customer and accepted by a Marker.
User Accounts and Registration
Account Creation
- You must provide accurate, current, and complete information during registration.
- You are responsible for maintaining the confidentiality of your account credentials.
- You must be at least 18 years old to create an account.
- One account per person is allowed.
Account Responsibilities
- You are responsible for all activities that occur under your account.
- You must notify us immediately of any unauthorized use of your account.
- We reserve the right to suspend or terminate accounts that violate these terms.
Customer Responsibilities
File Uploads
- You must own or have proper rights to all files you upload.
- Files must be in supported formats (STL, OBJ, etc.).
- You are responsible for the quality and printability of your files.
- Files must not contain illegal, harmful, or inappropriate content.
Order Requirements
- Provide clear specifications for your printing requirements.
- Specify material preferences and quality expectations.
- Provide accurate delivery information.
- Pay for orders in a timely manner.
Marker Responsibilities
Service Quality
- Provide accurate information about your printing capabilities.
- Maintain your printers in good working condition.
- Use appropriate materials as specified in orders.
- Meet agreed-upon delivery timelines.
Communication
- Respond promptly to customer inquiries.
- Notify customers of any delays or issues.
- Provide progress updates on orders.
- Maintain professional communication standards.
Payment and Pricing
Pricing
- Prices are set by Markers and displayed before order confirmation.
- Prices include material costs, printing time, and platform fees.
- Additional costs may apply for special materials or expedited delivery.
- Prices are subject to change without notice.
Payment Terms
- Payment is processed through secure payment gateways.
- Payment is held in escrow until order completion.
- Refunds are processed according to our refund policy.
- We accept major credit cards and digital payment methods.
Intellectual Property
Customer Rights
- Customers retain ownership of their uploaded files and designs.
- Markers may not reproduce, distribute, or sell customer designs without permission.
- Markers may only use files for the specific order requested.
Platform Rights
- GuidaPrinto3D retains rights to platform technology and branding.
- We may use anonymized data for platform improvement.
- Users grant us license to display their content on the platform.
Privacy and Data Protection
Data Collection
- We collect personal information necessary for service provision.
- Payment information is processed securely by third-party providers.
- We do not store credit card information on our servers.
- User data is protected according to applicable privacy laws.
Data Usage
- Personal data is used for order processing and communication.
- We may use contact information for service-related communications.
- Users can request data deletion or modification.
- We do not sell personal information to third parties.
Dispute Resolution
Communication First
- Users should attempt to resolve disputes directly first.
- Use the platform's messaging system for communication.
- Document all communications and agreements.
Platform Mediation
- GuidaPrinto3D may mediate disputes between users.
- Our decisions are final and binding.
- We may withhold payments during dispute resolution.
- Users may be suspended for repeated disputes.
Limitation of Liability
Platform Liability
- GuidaPrinto3D acts as an intermediary platform only.
- We are not responsible for the quality of printed items.
- Our liability is limited to the amount of fees paid to us.
- We are not liable for indirect or consequential damages.
User Liability
- Customers are responsible for the accuracy of their files.
- Markers are responsible for the quality of their services.
- Users are liable for damages caused by their actions.
- Users must comply with applicable laws and regulations.
Account Termination
Termination by User
- Users may terminate their account at any time.
- Active orders must be completed before termination.
- Outstanding payments must be settled.
- Account data will be deleted within 30 days.
Termination by Platform
- We may terminate accounts for terms violations.
- Repeated disputes may result in account suspension.
- Fraudulent activity will result in immediate termination.
- Users will be notified of termination reasons.
Changes to Terms
Modification Rights
- We reserve the right to modify these terms at any time.
- Users will be notified of significant changes.
- Continued use constitutes acceptance of new terms.
- Users may terminate their account if they disagree with changes.
Contact Information
Support
- Email: [email protected]
- Phone: +33 1 85 49 00 56
- Response time: Within 48 hours
- Emergency support available for active orders
Legal Inquiries
- Email: [email protected]
- Address: 30 Allée des Platanes, 77100 Meaux
- Business hours: Monday-Friday, 9 AM - 6 PM EST
By using GuidaPrinto3D, you acknowledge that you have read, understood, and agree to be bound by these General Conditions of Use.
Last updated: September 15, 2026