At GuidaPrinto3D, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
By using GuidaPrinto3D, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our service.
Personal Information
- Account Information: Name, email address, phone number, and user type (creator/Marker)
- Profile Information: Avatar, address, city, state, country, and ZIP code
- Contact Information: Email addresses and phone numbers for communication
- Location Data: Geographic location for service matching and delivery
Service-Related Information
- 3D Files: STL, OBJ, and other 3D model files you upload
- Order Details: Printing specifications, materials, quantities, and delivery preferences
- Printer Information: For Markers: printer models, capabilities, and availability status
- Payment Information: Payment method details (processed securely by third-party providers)
Technical Information
- Device Information: IP address, browser type, operating system, and device identifiers
- Usage Data: Pages visited, features used, and interaction patterns
- Log Data: Server logs, error reports, and performance metrics
- Cookies: Small data files stored on your device (see our Cookie Policy)
Service Provision
- Process and fulfill your 3D printing orders
- Match creators with appropriate Markers
- Facilitate communication between users
- Process payments and handle financial transactions
- Provide customer support and technical assistance
Platform Improvement
- Analyze usage patterns to improve our services
- Develop new features and functionality
- Optimize platform performance and user experience
- Conduct research and analytics (using anonymized data)
Communication
- Send order updates and status notifications
- Provide customer support and respond to inquiries
- Send important service announcements and updates
- Share relevant promotional content (with your consent)
Legal and Security
- Comply with legal obligations and regulations
- Prevent fraud, abuse, and security threats
- Enforce our terms of service and policies
- Protect the rights and safety of our users
Service Providers
- Payment Processors: Secure payment processing (we don't store credit card data)
- Cloud Services: Data storage and hosting services
- Analytics Providers: Usage analytics and performance monitoring
- Communication Services: Email and notification delivery
User-to-User Sharing
- Order details are shared between matched creators and Markers
- Contact information may be shared for order fulfillment
- 3D files are shared only with the assigned Marker for printing
- User profiles are visible to other users for service matching
Legal Requirements
- Comply with court orders and legal requests
- Respond to government investigations
- Protect against fraud and security threats
- Enforce our terms of service and policies
Business Transfers
- In case of merger, acquisition, or sale of assets
- User information may be transferred to the new entity
- Users will be notified of any material changes
Security Measures
- Encryption of data in transit and at rest
- Secure authentication and access controls
- Regular security audits and vulnerability assessments
- Employee training on data protection practices
- Incident response and breach notification procedures
Data Retention
- Account data: Retained while account is active
- Order data: Retained for 7 years for legal compliance
- 3D files: Deleted 30 days after order completion
- Log data: Retained for 1 year for security purposes
- Payment data: Processed by third-party providers
Access and Control
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Portability: Export your data in a machine-readable format
- Restriction: Limit how we process your data
Communication Preferences
- Opt-out of marketing communications
- Control notification settings
- Manage email preferences
- Unsubscribe from promotional emails
Account Management
- Update profile information through your account settings
- Deactivate or delete your account
- Manage connected devices and sessions
- Review and control third-party integrations
GuidaPrinto3D operates globally and may transfer your data to countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.
Safeguards
- Standard contractual clauses for EU data transfers
- Adequacy decisions for approved countries
- Certification schemes and codes of conduct
- Regular assessment of transfer mechanisms
GuidaPrinto3D is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.
Our platform may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
Third-Party Services We Use
- Payment Processors: Stripe, PayPal for secure payment processing
- Cloud Storage: AWS, Google Cloud for data storage
- Analytics: Google Analytics for usage insights
- Communication: SendGrid, Twilio for notifications
- Security: Cloudflare for DDoS protection
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying in-app notifications
- Updating the "Last updated" date at the top of this policy
Your continued use of GuidaPrinto3D after any changes indicates your acceptance of the updated Privacy Policy.
If you have any questions about this Privacy Policy or our data practices, please contact us:
General Inquiries
- Email: [email protected]
- Phone: +33 1 85 49 00 56
- Response time: Within 48 hours
Data Protection Officer
- Email: [email protected]
- Address: 30 Allée des Platanes, 77100 Meaux
- Business hours: Monday-Friday, 9 AM - 6 PM EST
Regulatory Authorities
If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.
This Privacy Policy is effective as of the date listed above and applies to all users of GuidaPrinto3D.